Complaints

If something's gone wrong, whether the work isn't what you expected, I've missed a deadline, I've been rude or unclear, or anything else, I want to know. Complaints are how I improve.

Step 1: Tell me

Email r4Rc-aVl7_XvweUoCOxblJcjGqc or use the contact form. Tell me:

• What happened
• What outcome you'd like
• Your preferred way to be contacted

You can also phone on +44 7441 125952 or send a message on WhatsApp or Signal.

Step 2: I reply

I'll acknowledge your complaint within 2 working days and give you a full response within 5 working days. If I need more time, I'll tell you why and when to expect a reply.

Step 3: We sort it out

Most things can be sorted with a conversation, a correction, or a refund. If I've made a mistake I'll say so clearly and put it right.

Step 4: If you're still not happy

Chobble is a Community Interest Company, regulated by the Office of the Regulator of Community Interest Companies. If you feel I've acted in a way that's inconsistent with my CIC status or community-interest duties, you can raise it with them directly.

For data-related complaints specifically, you can also contact the Information Commissioner's Office (ICO).

I take complaints seriously

One of the reasons I set Chobble up as a CIC is so that my duties to customers, to the community, and to transparency are written down and independently enforced. If you're complaining, you're not being a nuisance; you're helping me hold myself to the principles I publish.